RIGHTS AND RESPONSIBILITIES Your Rights & Responsibilities As A Customer

If you are preparing for a relocation, it’s important to know and understand your rights and responsibilities as a customer of any moving company. As a part of our responsibility to you, we are required by law to provide you with a pamphlet outlining your rights and responsibilities as a shipper of household goods as well as the procedures for handling questions and complaints.

The Federal Motor Carrier Safety Administration's (FMCSA) regulations protect consumers on interstate moves and define the rights and responsibilities of consumers and household goods carriers. The household goods carrier (mover) gave you this pamphlet to provide information about your rights and responsibilities as an individual shipper of household goods.

Your primary responsibility is to select a reputable household goods carrier, ensure that you understand the terms and conditions of the contract, and understand and pursue the remedies that are available to you in case problems arise. You should talk to your mover if you have further questions. The mover will also furnish you with additional written information describing its procedure for handling your questions and complaints. The additional written information will include a telephone number you can call to obtain additional information about your move.

If you are moving in the state of Georgia, this document prepared by the Georgia Public Service Commission Transportation Unit will help you plan and prepare for your upcoming relocation and address your rights and responsibilities under Georgia Law.

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